Sometimes people start a business because of a lack of job opportunities. Increasingly however, startups are the result of people who simply want to have their own company. The Global Entrepreneurship Monitor describes the former as desperation-driven and the latter as choice-driven. The future of small business is more likely to be about choice than desperation.
More small businesses that are themselves smaller will impact those who sell products and services in the small business marketplace. Millions more small business owners will dramatically increase the number of decision makers that need to be reached -- and those decision makers will have less time available to give to vendors.
In a small business there isn't likely to be a CTO making the buying decision on new software and telecommunications equipment. That decision will probably be made by a CEO who is also the CFO, CTO and COO. People wearing that many hats won't have time for a lot of sales process. They'll be looking for the practical. They'll be cutting to the bottom line quickly.
Small businesses don't have much money to throw around. Price points are going to be lower than for a large corporation, and a rapid ROI will be expected. But don't look to deliver that ROI by reducing headcount. Most small businesses don't have fat to cut.
Implementation will have to be practical and simple. When you don't have a lot of excess staff, you need solutions that are fast and relatively painless. Small businesses can't dedicate people fulltime to drawn out change processes. If something can't be done simply and quickly, it probably won't be done.
The trend for the foreseeable future is for a dramatic increase in the number of small businesses. The changes this will bring to those selling goods and services to business customers will be at least as dramatic. Only those willing and able to adapt to a marketplace of more and smaller businesses will succeed.